All customer stories
Parcelry
·
Logistics
Parcelry traced a lost-label bug across nine services in one afternoon
RESULT
9
WHAT IT MEANS
services in one trace
INDUSTRY
Logistics
CHAMPION
Ivo Brandt
ROLE
Staff Engineer
The problem
One in two thousand parcels lost its shipping label between the warehouse scanner and the carrier handoff. Logs lived in three tools, so nobody could follow a single parcel.
What changed
Parcelry sent its scanner, queue and carrier-gateway spans to one place. Searching by parcel ID returned the whole journey.
The result
The team found a retry that rebuilt the label without its barcode and fixed it in an afternoon.
The label bug had been open for a month. One trace showed the retry that dropped the barcode, and we shipped the fix the same day.
Ivo Brandt
·
Staff Engineer
MORE STORIES
Other teams, other fixes.
Three more stories from teams who moved their signals into one place.
Northloop
Mobility and maps
Northloop cut crash-to-fix time from two days to three hours
3h
median time to fix, down from 2 days
Parcelry
Logistics
Parcelry traced a lost-label bug across nine services in one afternoon
9
services in one trace
Kiteframe
Design software
Kiteframe halved its logging bill while keeping 30 days of history
48%
lower monitoring spend