All customer stories
Brightwell
·
Energy
Brightwell watches 12,000 smart meters without waking anyone at 3 a.m.
RESULT
61%
WHAT IT MEANS
fewer night pages
INDUSTRY
Energy
CHAMPION
Tomas Riedel
ROLE
Engineering Manager
The problem
Brightwell's on-call rota was drowning in alerts about servers that recovered on their own.
What changed
The team rewrote alerts around what customers feel: meters that go quiet, readings that arrive late, bills that fail to send.
The result
Night pages dropped 61 percent in two months, and every page that remains needs a human.
Our alerts used to fire on CPU. Now they fire when a customer's meter stops reporting, which is the thing we actually care about.
Tomas Riedel
·
Engineering Manager
MORE STORIES
Other teams, other fixes.
Three more stories from teams who moved their signals into one place.
Northloop
Mobility and maps
Northloop cut crash-to-fix time from two days to three hours
3h
median time to fix, down from 2 days
Parcelry
Logistics
Parcelry traced a lost-label bug across nine services in one afternoon
9
services in one trace
Kiteframe
Design software
Kiteframe halved its logging bill while keeping 30 days of history
48%
lower monitoring spend